NCB Capital Markets Ltd.

Uncategorised

In accordance with the Banking Services Act- Code of Conduct, 2016 and in compliance with generally acceptable complaint management standards, NCB has established a centralised complaints handling team and implemented an Enterprise Complaint Management System (CMS) and framework to facilitate the logging, tracking and management of all complaints received across the Group.

This policy document applies to all complaints received from customers irrespective of the channel used to register the complaint.

The Group’s Complaint Management Framework is intended to:

1. Provide a framework to guide employees in handling customer complaints

2. Ensure consistency within the NCB Group in handling and resolving complaints

3. Ensure that staff members are aware of their responsibilities and are empowered to manage complaints

4. Ensure adherence to regulatory requirements

The full procedure document can be view here - Complaints Management - Standard Operating Procedures

Pulse Investments Ltd (PULSE) has advised that in a new agreement between PULSE and its related party property owner, leases for the Trafalgar Road and Villa Ronai properties, controlled by PULSE, have been extended to 50 years. Pepercorn rent payable for these 50 years, in accordance with the terms of the leases, has been paid up in advance.

This new extension of the existing leases was approved by PULSE’s Board at a meeting held on December 20, 2016. Under the terms of the extension, if any of the two leases is terminated prior to the end of 50 years, the company and its shareholders will be compensated to the full value of the leasehold improvements and investment made by the company in the properties to date, as well as any new investments made in the future. These investments currently total in excess of $1.3 billion.

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